Open to opportunities

Sandhitsa Ghosh

@sandhitsaghosh

I lead enterprise customer success, service delivery, and operational automation that improve retention and time-to-value.

India

Message

What I'm looking for

I'm looking to lead customer success, technical project, managed services, or customer operations work where I can improve retention, service delivery, automation, and customer outcomes.

At OfficeBanao, I lead post-sales service delivery for enterprise and mid-market customers, spanning onboarding, adoption, support, escalations, renewals, and expansion. I introduced workflow automation for engagement, health monitoring, and renewal tracking, improving operational efficiency by 40% and contributing to a 30% improvement in customer retention.

I've also supported Google customer operations at Accenture and Cognizant, Amazon operational quality, and Tier-1/Tier-2 technical support at Wipro. Across these roles, I use CRM, KPI reporting, root-cause analysis, cross-functional coordination, and customer-facing communication to resolve risks, improve processes, and deliver measurable outcomes.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Success Manager

Current

OfficeBanao

Aug 2023 - Present (3 years 1 month)

Lead post-sales service delivery and customer operations for enterprise and mid-market accounts, managing onboarding, adoption, support, escalations, renewals, and expansion. Coordinate cross-functional teams and drive KPI dashboards, workflow automation, and retention strategies.