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sander Fehn Olsen

@sanderfehnolsen

Technical support agent at Bosch Service Solutions supporting BMW and MINI ConnectedDrive customers in the Norwegian market.

Portugal

Message

At Bosch Service Solutions, S.A.U., I provide technical support to customers in the Norwegian market for BMW and MINI ConnectedDrive services. I troubleshoot issues and escalate cases to technical departments when needed.

At CEMASYS NORDIC AS, I managed and onboarded 23 corporate clients to the CEMAsys SaaS platform, including training. I advised clients on carbon accounting and climate reporting, and supported their CDP, CSRD, PRI and S&P Sustainability Index requirements.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Agent

Current

Bosch Service Solutions, S.A.U.

Mar 2026 - Present (7 months)

Provided technical support to customers in the Norwegian market for BMW and MINI ConnectedDrive services. Troubleshot customer issues, identified problems, and escalated cases to technical departments when necessary.

Technical Support Troubleshooting Customer Service Norwegian Market BMW MINI KID ConnectedDrive

Customer Service Agent

Teleperformance

Oct 2025 - Mar 2026 (5 months)

Managed guest and partner requests, acting as an intermediary between both parties and applying Booking.com policies and guidelines regarding reservations, complaints, cancellations, refunds, and compensation.

Customer Service Booking.Com Conflict Resolution Policy Application Communication Skills

Independent Verification Analyst

TO CERT PTE LTD

Feb 2025 - Oct 2025 (8 months)

Conducted independent verification of B Corp certification assessments and evaluated company evidence against B Lab's social and environmental standards.

B Corp Certification ESG Verification Audit Sustainability Standards

Sustainability Consultant

CEMASYS NORDIC AS

Feb 2022 - Oct 2024 (2 years 8 months)

Managed and onboarded a portfolio of 23 corporate clients onto the CEMAsys SaaS platform, including platform training. Advised clients on Scope 1, 2, and 3 carbon accounting, data collection, and climate reporting, and supported them with CDP, CSRD, PRI, and S&P Sustainability Index requirements.