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Sandeep Unnikrishnan

@sandeepunnikrishnan

Salesforce Architect at LABCORP designing healthcare CRM and Data Cloud architecture with Agentforce.

At LABCORP, I provide Salesforce architecture and hands-on engineering for healthcare and laboratory-service workflows across Health Cloud, Service Cloud, and Data Cloud. I design customer and patient/member context while keeping authoritative clinical and laboratory information in its source platforms.

I architect Data Cloud pipelines for unified profiles and customer context, and design Agentforce and Einstein AI patterns for service workflows with controlled human escalation. I also establish boundaries so sensitive data validation, transactional updates, and access controls stay governed through Apex, Flow, and Salesforce security.

At M&T BANK, I delivered Salesforce engineering for banking relationship, sales, referral, servicing, and digital-engagement workflows. Earlier, I worked on enterprise Salesforce applications at VISA and ACTIVISION BLIZZARD, and supported payments and financial-services delivery at Vantiv and Charles Schwab.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Architect

Current

Labcorp

Jun 2024 - Present (2 years 4 months)

Provide Salesforce architecture and hands-on engineering leadership for healthcare and laboratory-service workflows, designing secure integrations and Data Cloud pipelines, and guiding DevOps practices.

Staff Salesforce Engineer

M&T Bank

Dec 2021 - Jun 2024 (2 years 6 months)

Delivered hands-on Salesforce engineering for banking customer relationship, sales, referral, servicing, and digital-engagement workflows using Financial Services Cloud, Sales Cloud, Service Cloud, Experience Cloud, Apex, LWC, Flow, and enterprise integrations.

Staff Salesforce Engineer

Visa

Aug 2016 - Dec 2021 (5 years 4 months)

Engineered enterprise Salesforce applications supporting a global digital-payments environment, including client relationships, commercial opportunities, service workflows, and operational engagement.

Senior Salesforce Developer

Activision Blizzard

Apr 2014 - Aug 2016 (2 years 4 months)

Developed Salesforce applications supporting the business side of a global gaming and digital-entertainment organization, including sales, partner, customer/service, commercial, and operational CRM workflows.

Sales Cloud Service Cloud Apex Visualforce SOQL JavaScript Business Rules Approval Processes Validation Rules Custom Objects REST APIs SOAP APIs Batch Processing Unit test

Salesforce Onsite Lead Developer

Vantiv

Jan 2013 - Dec 2014 (1 year 11 months)

Led hands-on Salesforce delivery for Vantiv's merchant-services and payment-processing environment while serving as the onsite technical bridge between business/technology stakeholders and Wipro's offshore Salesforce engineering team.

Sales Cloud Service Cloud Apex Visualforce SOQL Triggers Business Rules Approvals Custom Objects REST APIs SOAP APIs Authentication Synchronization data transformation Exception Handling Reconciliations Change Sets

Salesforce Technical Consultant

Charles Schwab

Aug 2013 - Nov 2013 (3 months)

Served as onsite Salesforce technical coordinator between Charles Schwab stakeholders and Wipro's offshore team in a financial-services environment centered on brokerage, investment, wealth-management, and investor-service operations.

Apex Visualforce SOQL JavaScript jQuery CSS Web Services Salesforce Configuration Change Sets Testing Deployment Coordination

Salesforce Developer

Wipro

Jun 2009 - Jan 2013 (3 years 7 months)

Delivered Salesforce development as part of Wipro's enterprise technology-services organization, supporting client CRM implementations through offshore engineering, customization, integration, testing, and production support.