Sam User

Collaborated with cross-functional teams to engineer enhancements to the Instant Payment Service, enabling payments to be received in real-time. Maintained pipelines using Jenkins to automate building, testing and deployment processes and liaised with team to establish proper cloud and DevOps standards and practices.

Handled over 20 inbound calls daily from clients, processing Debit Card Payments, Money Transfers and Balance Transfers for Lloyds Banking Group. Managed confidential client data, using Experian (verificationAPI tool) to reduce the risk of bank transfer fraud.

Provided excellent customer service on the shop floor by directing and assisting customers with their needs. Advertised trainers and clothing, consistently meeting personal Crep Protect unit sales KPIs to compete in challenges with other branches.

Answered and directed over 15 queries daily from customers via telephone, email, and postal communications. Processed sale orders for clinic treatments and scheduled and organized virtual meetings, including customer consultations and appointments.

Activities and societies: Afro-Caribbean Society (ACS), University Football Team

Pursued a Bachelor of Science in Computer Science, focusing on foundational principles and advanced topics. Engaged in rigorous coursework covering programming, data structures, and algorithms. Expected to graduate in June 2025.

Grade: Mathematics (A), Business Studies (A), Economics (B)

Completed A-Levels in Mathematics, Business Studies, and Economics, demonstrating strong academic aptitude. Developed analytical and critical thinking skills through advanced coursework. Achieved high grades in core subjects.

Grade: 8 Grades between 9-7

Achieved 8 GCSE grades between 9-7, demonstrating strong academic performance across a range of subjects. Developed foundational knowledge and skills essential for further education. Successfully completed secondary education requirements.