Samuel Zambrano Garza

I’m a Data & Cloud Engineer with a production support background in enterprise ERP and manufacturing systems. I focus on finding and fixing data issues quickly, using SQL, Linux logs, XML/JSON validation, and cross-system record tracing.

I build analytics-ready pipelines with strong validation, documentation, and business-facing communication. I’ve delivered Snowflake + dbt Medallion pipelines (RAW/SILVER/INTERMEDIATE/GOLD) with dimensional modeling and automated data quality checks—plus API-to-PostgreSQL ETL that preserves raw responses and loads normalized analytics tables.

In my Technical Support Engineer II role, I investigate production data issues across ERP, manufacturing, logistics, and shipping systems, and I build reusable SQL validation queries for root-cause analysis. I also manage ~20 enterprise support cases weekly, closing 5–9 per week while maintaining 98% SLA compliance and a 4.8/5.0 CSAT average in 2025. In advisory roles, I’ve driven measurable improvements like up to a 57% increase in production output and a 64% reduction in truck loading time.

I enjoy bridging engineering and operations: reproducing defects across environments, communicating findings clearly with DevOps and software engineers, and turning messy operational data into trustworthy KPIs and decision-ready insights. I bring tools and discipline from my certifications and hands-on work—so data pipelines are not only built, but also verified, explained, and maintained.