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Samuel William

@samuelwilliam

IT technician skilled in fault diagnosis, network installation, and customer-focused technical support.

Kenya
Message

What I'm looking for

I am looking for a hands-on IT role where I can diagnose and resolve technical issues, support networks and users, and grow within a collaborative, service-oriented team.

I am an IT technician with hands-on experience in fault diagnosis, network installation, computer hardware/software repair, and internet services. I have worked in varied environments including education and service sites, delivering reliable technical support, internet installations, and maintenance with strong communication and customer-service skills.

I consistently exceed expectations through a strong work ethic and adaptability, handling tasks from typesetting and document editing to aquarium and pump maintenance. I bring a detail-oriented approach, practical troubleshooting ability, and a commitment to building lasting client and employer relationships.

Experience

Work history, roles, and key accomplishments

TC
Current

Data Entry Specialist

Tozonex Cyber

May 2025 - Present (5 months)

Performed data entry and internet services including fault diagnosis, internet installation, and document editing across multiple formats; supported aquarium maintenance and computer hardware/software repairs. Improved operational throughput by handling high-volume typesetting (50+ wpm) and varied technical tasks.

IV

Field Technician

Independent / Various

Jan 2021 - Apr 2022 (1 year 3 months)

Provided fault diagnosis, network installation, pump maintenance, and petrol station services while supporting marketing activities for clients. Delivered on-site technical repairs and installations across multiple sites.

RA

IT Technician

Regis Ruda Academy

Jan 2018 - Dec 2019 (1 year 11 months)

Performed fault diagnosis, conducted simulations and tests, repaired school computers, and provided IT consultancy and teaching support to maintain compliance with school standards. Helped keep infrastructure operational and supported staff and students.

Education

Degrees, certifications, and relevant coursework

MI

Mathege Technical Training Institute

Certificate in Information Communication Technology, Information Communication Technology

2023 - 2025

Completed a Certificate in Information Communication Technology with practical training in IT systems, fault diagnosis, and network tasks.

ES

Effort Boys Secondary School

Kenya Certificate of Secondary Education, General Secondary Education

2017 - 2020

Attended secondary school and completed the Kenya Certificate of Secondary Education.

HS

Holy Angels Primary School

Kenya Certificate of Primary Education, Primary Education

2008 - 2016

Attended primary school and completed the Kenya Certificate of Primary Education.

Tech stack

Software and tools used professionally

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Samuel William - Data Entry Specialist - Tozonex Cyber | Himalayas