Samuel Morris

At ISPN Network Services, I established the Customer Success motion across a $37M portfolio serving independent broadband providers. I helped achieve 97% NRR in Q2 2026 through proactive account health monitoring and disciplined renewal management.

I build practical systems that move teams from reactive service to predictive customer management, including renewal frameworks, health scores, playbooks, and unified customer data. Following three acquisitions, I consolidated contract, service, and financial data into a single source of truth and partnered with Finance on pricing, rate increases, and margin analysis.

Previously at Qwally, I founded the Customer Success department across Success, Onboarding, and Support. We grew the customer base 89% in the first year, earned 5/5 customer satisfaction across managed accounts, and used HubSpot scorecards and Voice of the Customer feedback to guide retention, upsell, and product decisions.

I lead with genuine curiosity, care, honesty, and persistence. From public-sector small-business advocacy to bilingual education, I've built trusted relationships, translated complex needs into action, and helped teams deliver better outcomes for the people they serve.