Samuel Gomes Silva

As a bilingual eCommerce and Customer Service professional, I have developed a strong foundation in luxury retail support and order processing. My experience at Apex America/Essilor Luxottica has equipped me with the skills to manage high-volume customer inquiries and troubleshoot order complications effectively. I pride myself on my ability to optimize operational workflows in fast-paced environments, ensuring that customer satisfaction remains a top priority.

My proficiency in SAP and Broadleaf platforms, combined with my strong communication skills in both English and Portuguese, allows me to collaborate seamlessly with cross-functional teams. I have a proven track record of resolving inquiries and enhancing customer experiences, making me a valuable asset to any organization looking to improve their eCommerce operations.