Samuel Fanfan

Trained and mentored new crew while delivering guest service and resolving concerns, consistently exceeding sales and service goals. Processed cash/credit/digital transactions accurately and helped streamline peak-hour operations to reduce wait times and maintain a positive customer experience.

Annotated and evaluated AI-generated responses by rating and ranking outputs to improve large language model performance. Generated and refined prompts, labeled critical data points for training accuracy, and documented findings for cross-functional teams using Pages and Keynote.

Developed PowerShell automation and C#-based Cake scripts to deploy in-house software and tools, achieving 100% client satisfaction. Built and maintained internal websites and applications using ASP.NET Core MVC and MS SQL, maintained an API library and Windows console automation tools, and managed builds/releases with Azure DevOps.

Operated and monitored production machinery used to process raw materials into finished components. Performed routine quality checks, trained employees on safe operation, and optimized production flow to minimize processing time.

Reverse-engineered and maintained an iOS CRM app for tracking door-to-door sales, salesperson activity, and data analytics. Created XCTest test suites to ensure correct functionality and trained team members to fully use the JobNimbus platform for workflow tracking.

Migrated an iOS app’s Settings Menu functionality from view controllers to table view controllers to improve user experience. Added accessibility information, tested with XCUITest, built dynamic views with Auto Layout constraints, and used Bitbucket with code review practices for bug fixes and UI optimizations.

Handled localization using key-coded strings and improved UX for changing network conditions, device orientation, and dynamic text sizing. Implemented background download and background app refresh features, participated in Agile/Scrum and code reviews, and supported CI testing with Jenkins using UIKit, AFNetworking, and Reachability.

Coded, tested, debugged, and documented application work for small-to-medium projects following SDLC and quality validation processes. Developed specifications and test requirements, supported production systems, and collaborated with business teams to define user requirements and resolve inquiries.

Investigated an FPGA-based solution for USB/Ethernet to I2C communication, assembling test fixtures and performing acceptance testing. Created and developed schematics, wiring, and mechanical drawings, managed inventory procurement, and maintained vendor relationships to support builds.

Performed on-site maintenance and troubleshooting of customers’ electrical motors and drives, traveling as required. Consulted customers on servo motor programming via MotionView and configured drives and motors to meet customer specifications in a call-center environment.

Earned a Master’s in Electrical & Computer Engineering from Cornell University in 2013.

Earned a Bachelor’s in Electrical & Computer Engineering from Cornell University in 2009.