At iQor, I handle inbound customer inquiries, account troubleshooting, and service requests while meeting quality, privacy, and security requirements. I document interactions and use active listening and de-escalation to address customer issues.
Through my Independent Practice (Anchor & Co. / NovaStack), I troubleshoot technical incidents and support digital onboarding for commercial clients, including Centro Veterinario La 65 and Penagos S.A.S. I also collaborate on testing and deploying administrative software and REST APIs, documenting workflows and translating technical issues into actionable steps.
