At Etisalat, I led Power Apps development projects to digitize manual requests and approvals, establishing clear ownership and end-to-end tracking. One project was the Credit Clearance Hub, covering 10 request types.
I directed delivery of live 360-degree dashboards that gave management visibility into KPIs, service deadlines, backlogs, and operational issues. I also aligned department heads on priorities and corrective actions, and tracked risks, dependencies, and decisions.
Across onboarding, order fulfilment, customer engagement, and governance improvement initiatives, I coordinated workstreams and supported delivery accountability. I also developed Bianexa reusable Power Apps components.
