SPSam Potenciano
@sampotenciano
Customer-focused full stack engineer skilled in SRE and B2B customer support.
PhilippinesWhat I'm looking for
I am a full stack and site reliability engineer turned B2B customer service professional with practical experience designing and maintaining applications using VB.NET, PHP, C#, SQL, and JavaScript, and supporting production releases and cloud/database maintenance. I have a strong analytical mindset, proven problem-solving ability, and hands-on experience generating operational reports with MS Excel (Pivot Tables, VLOOKUP, advanced formulas) and managing CRM records in Salesforce.
I excel at cross-functional collaboration with Operations, Sales, and Finance to meet SLAs and improve service delivery, and I bring strengths in technical support, SaaS tool management, attention to detail, and time management. I am adaptable, quality-focused, and committed to improving processes and system reliability through disciplined SDLC practices and clear communication.
Experience
Work history, roles, and key accomplishments
B2B Customer Service Rep
Concentrix
Jan 2025 - Present (11 months)
Handle inbound/outbound B2B customer communications, coordinate orders and basic support, partner with cross-functional teams to meet SLAs and maintain accurate CRM records.
ACDesigned and deployed applications using VB.NET, PHP, C#, SQL and JavaScript; managed cloud and database maintenance and supported production releases while troubleshooting infrastructure issues.
Associate Image Processor
Yngen Datacom Corp.
Aug 2020 - Feb 2022 (1 year 6 months)
Tagged and categorized road lane video data, validated client eligibility against requirements, and improved quality by adhering to standards and recommending procedural enhancements.
Education
Degrees, certifications, and relevant coursework
San Pedro College of Business Administration
Bachelor of Science, Information Technology
2016 - 2020
Completed a Bachelor of Science in Information Technology delivering foundational and applied IT skills from July 2016 to June 2020.
Jacobo Z. Gonzales Memorial National High School
Junior High School Diploma, General Secondary Education
2010 - 2014
Completed junior high school diploma from June 2010 to May 2014.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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