SNSam nganga
@samnganga
Customer Care Representative with 8+ years of experience
KenyaWhat I'm looking for
Customer Support and Onboarding Specialist with 7+ years of experience in SaaS, Financial, and startup environments. Proven ability to lead customer onboarding, manage multi channel support operations, and improve product adoption in dynamic, high-growth settings. Excels in fast-paced, remote-first teams, collaborating cross-functionally with product, engineering, and compliance to resolve issues, reduce churn, and drive long-term customer value. Skilled in API basics, CRM tools, technical troubleshooting, and tailoring onboarding journeys for diverse user segments. Known for empathy, communication, and results-oriented support that balances user success with operational efficiency
Experience
Work history, roles, and key accomplishments
New city expansion and Customer relations lead
Uber Kenya Limited
Led customer relations and expansion efforts in new cities, ensuring excellent customer service and driving business growth.
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KenyaAuthorized to work in
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