Samm Montalvo

I've maintained accurate customer, order, member, and policy records at Longhorn Tactical and USAA, combining high-volume data entry with careful verification and error correction.

At Longhorn Tactical, I kept spreadsheets current, supported warranty documentation, and communicated data safety information to customers while handling sensitive information confidentially. At USAA, I navigated internal systems and databases to review member and policy data, helping prevent coverage gaps and recommend appropriate products.

My Air Force experience strengthened my discipline around procedures, documentation, and quality control. As an Armament Specialist, I logged malfunctions, completed functional checks of munitions systems, and supervised two team members to maintain audit-ready records.

I'm comfortable working independently, meeting deadlines, and keeping organized, reliable data in fast-paced environments.