Open to opportunities

SAMIRA KHATOON

@samirakhatoon

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Financial analyst focused on accurate reporting, customer support, and data-driven decisions.

India

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What I'm looking for

I’m looking for a role in financial analysis and operations where I can manage records and reporting accurately, use data analysis to support decisions, and also strengthen customer handling through clear communication and fast issue resolution.

I’m an economics graduate with experience in financial operations, customer service, and teaching. I handle customer queries through multiple channels, resolve complaints, and support order-related needs while maintaining a strong focus on customer satisfaction.

In my financial role as a Financial Executive, I managed customer accounts, financial records, reports, and daily financial operations. I combine careful record management with clear communication to keep information accurate and actionable.

I also bring experience in training and structured learning from my work as an Assistant Teacher and Teacher of Economics and Commerce. I’m now seeking opportunities in Financial Analysis, Operations, Customer Service, and related fields where I can apply my financial and data analysis skills to deliver consistent results.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Startek Aegis (Blinkit Blended Process)

May 2025 - Oct 2025 (5 months)

Handled customer queries through multiple channels, resolved complaints, and provided order support to ensure high customer satisfaction.

Customer Service Complaint Resolution Issue Resolution Communication Problem Solving Time Management Teamwork CRM Support

Financial Executive

Hadaf Al Khaleej Commercial Services

Jan 2023 - Jan 2024 (1 year)

Managed customer accounts and maintained financial records, reports, and daily financial operations.

Financial Analysis Data Analysis Financial Records Management Reporting MS Office Communication Problem Solving Time Management Teamwork

Assistant Teacher

Karamat Public English School

Jan 2022 - Jan 2023 (1 year)

Taught Economics and Commerce subjects and prepared lesson plans.

Commerce Teaching Lesson planning Communication Problem Solving Time Management Teamwork

Teacher

S.M.L.G.D. Degree College

Jan 2019 - Jan 2020 (1 year)

Conducted Economics lectures and supported academic activities.

Economics Lecturing Communication Problem Solving Time Management Teamwork

Education

Degrees, certifications, and relevant coursework

University of Lucknow

Bachelor of Arts, Arts

Completed a Bachelor of Arts at the University of Lucknow. Strengthened communication and analytical skills used in customer support and finance-related work.

University of Lucknow

Master of Business Economics, Business Economics

Completed a Master of Business Economics at the University of Lucknow. Built knowledge in business and economics concepts to support financial analysis and reporting.