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Sami Leavens

@samileavens

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Office administrator at Gregg Young Ford Hortonville managing 35 daily service appointments with precise records.

United States

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What I'm looking for

I’m seeking to apply my organizational skills and attention to detail to drive data precision and productivity for a dynamic team.

At Gregg Young Ford Hortonville, I manage digital records, inventory spreadsheets, and service appointment data, entering information at 69 WPM with 100% accuracy. I process up to 35 service appointments daily using AutoMate DMS, Xtime, and Dealertrack.

I coordinate calendars and administrative workflows across Sales, Service, and HR, using Microsoft Excel and Google Sheets to organize schedules and track supplies.

At Parker John’s BBQ & Pizza, I managed catering events for up to 300 guests, coordinated vendor logistics, and trained and supervised service staff. I also conducted safety inspections and enforced food-handling procedures.

Earlier, I maintained customer records and handled consumer inquiries at Alta Resources using its CRM system. At Bridgestone Retail Operations (Tires Plus), I supported store operations, tracked inventory, and assisted technicians with mechanical work.

Experience

Work history, roles, and key accomplishments

Current

Receptionist / Office Administrator / Scheduler

Current

Gregg Young Ford Hortonville

Nov 2024 - Present (1 year 11 months)

Inputs data at 69 WPM with 100% accuracy, managing high-volume data logging, digital records, and inventory spreadsheets. Processes up to 35 service appointments daily, maintaining meticulous data integrity across AutoMate DMS, Xtime, and Dealertrack.

Data Entry Excel Google Sheets AutoMate DMS Xtime Dealertrack Multi Line Phone Systems Calendar Management Scheduling Workflows

Catering Manager

Parker John's BBQ & Pizza

Mar 2024 - Nov 2024 (8 months)

Managed diverse events, including weddings and corporate functions for up to 300 guests, using detailed timelines to consistently exceed client expectations. Trained and supervised service staff, delegating tasks effectively to maintain fast service speeds and high hospitality standards.

Event Management Corporate Trainer Vendor coordination Food Safety Logistics Time Management

Server/Bartender/Delivery Driver

Parker John's BBQ & Pizza

Apr 2022 - Nov 2024 (2 years 7 months)

Orchestrated daily catering operations and large-scale events for up to 300 guests, successfully multitasking in a fast-paced environment. Coordinated logistics with vendors using Google Workspace to track layouts, guest counts, and equipment, ensuring 100% on-time event starts.

Catering Operations Google Workspace Event Coordination Corporate Trainer Food Safety Customer Service

Sales and Service Specialist

Bridgestone Retail Operations (Tires Plus)

Jun 2023 - Nov 2023 (5 months)

Oversaw daily store operations, including cash drawer reconciliation with the POS system, equipment inspections, and nightly performance checks. Maintained parts and tire inventory using inventory management software, performing regular stock counts to prevent stockouts and support order fulfillment.

POS systems Inventory Management Team Management Customer Service Diagnostics Alignment Fluid Changes

Written Response Representative

Alta Resources

Mar 2021 - Jun 2023 (2 years 3 months)

Resolved consumer requests and inquiries both independently and collaboratively, utilizing the company's CRM system to ensure data accuracy and timely responses. Handled high-volume phone and email complaints quickly and professionally, restoring consumer confidence and maintaining positive brand relations.

CRM Customer Service Written Communication Troubleshooting Data Entry