Sameer Joshi
@sameerjoshi
I resolve enterprise production issues and build AI-powered workflows that improve support operations.
IndiaWhat I'm looking for
At Aptean, I resolve enterprise production incidents, troubleshoot ERP applications across logs, APIs, and backend processes, and work within ITIL-aligned SLA requirements.
I build LLM-powered support workflows using Claude and Salesforce MCP to retrieve case context, search knowledge bases and source repositories, recommend resolutions, draft customer responses, and support bug investigations.
Previously at Yellow.ai and Tekion Corp, I supported enterprise customers, deployed Conversational AI voicebots, managed REST API inventory updates, maintained 99% SLA compliance, and partnered with Product, Engineering, Delivery, and QA teams to improve customer outcomes.
Experience
Work history, roles, and key accomplishments
Customer Support Engineer
Aptean
Jun 2025 - Present (1 year 3 months)
Resolved production incidents while adhering to ITIL-aligned processes and enterprise SLAs. Performed end-to-end troubleshooting of ERP application issues by analyzing logs, APIs, and backend processes.
Education
Degrees, certifications, and relevant coursework
REVA University
Bachelor of Technology, Mechanical Engineering
Grade: 7.76 CGPA
Bachelor of Technology in Mechanical Engineering from REVA University, completed in 2022 with a CGPA of 7.76.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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