Open to opportunities

samarjeet singh tomar

@samarjeetsinghtomar

Message

I manage international hotel reservations, night audits, and guest support.

Bahrain

Message

What I'm looking for

I'm seeking international or central reservations, remote customer support, guest experience, travel operations, or Oracle Hospitality support opportunities where I can apply my hotel reservations, OPERA PMS, and guest-service experience.

I'm currently performing night audits at Lagoona Beach Luxury Resort & Spa in Bahrain, managing revenue reconciliation, financial balancing, daily reporting, reservations, billing, and overnight guest issues through Oracle OPERA PMS.

Across Lagoona Beach, Delmon International Hotel, Al Nahda Resort & Spa, and Hotel Adityaz, I've handled international reservations, check-ins and check-outs, booking changes, payments, guest profiles, and service recovery across phone, email, and face-to-face channels.

I'm building Amadeus GDS proficiency and bring 5+ years of hospitality experience across India, Oman, and Bahrain, with a focus on accurate records, smooth cross-functional coordination, and reliable guest service.

Experience

Work history, roles, and key accomplishments

Current

Night Auditor

Current

Lagoona Beach Luxury Resort & Spa

Aug 2025 - Present (1 year 1 month)

Performs end-to-end night audit procedures, revenue reconciliation, and financial balancing. Manages reservations, billing, and guest requests using Oracle OPERA PMS.

ORACLE Opera PMS Night Audit Revenue Reconciliation Reservation Management Billing Guest Relations Customer Support Excel Microsoft Word Outlook

Front Office Receptionist

Lagoona Beach Luxury Resort & Spa

Apr 2024 - Jul 2025 (1 year 3 months)

Handled room reservations, check-ins, check-outs, billing, and guest communications. Used Oracle OPERA PMS to maintain accurate booking information and guest profiles.

ORACLE Opera PMS Reservation Management Front Office Operations Billing Guest Relations Customer Support Excel Microsoft Word Outlook

Front Office Receptionist

Delmon International Hotel

Nov 2023 - Mar 2024 (4 months)

Managed reservations through phone, email, and walk-in channels for international guests. Processed payments, guest profiles, and reservation modifications with high accuracy.

Reservation Management Front Office Operations Billing Guest Relations Customer Support Excel Microsoft Word Outlook

Front Office Receptionist

Al Nahda Resort & Spa

Jun 2023 - Oct 2023 (4 months)

Provided front office and reservation support for international travellers. Handled reservation requests, booking updates, check-in/check-out, and guest enquiries.

Reservation Management Front Office Operations Guest Relations Customer Support Billing

Front Office Associate

Hotel Adityaz

Jul 2021 - Mar 2023 (1 year 8 months)

Managed room reservations, amendments, and cancellations using IDS PMS. Handled guest enquiries and processed billing and payments while maintaining high customer-service standards.

IDS PMS Reservation Management Billing Guest Relations Customer Support Excel Microsoft Word Outlook

Industrial Trainee

Fairmont Jaipur

Nov 2017 - Apr 2018 (5 months)

Completed rotational training across Front Office, Housekeeping, Food & Beverage, and Kitchen operations. Developed practical exposure to luxury-hotel service standards and interdepartmental coordination.

Front Office Operations Housekeeping Food and Beverage Kitchen operations Inter departmental Coordination