Open to opportunities

Salma Toyya

@salmatoyya

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Eager finance professional passionate about exceptional client service.

Kenya

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What I'm looking for

I am looking for a role that allows me to grow professionally while contributing to a team-oriented environment focused on client satisfaction and operational excellence.

I am a dedicated finance professional currently pursuing my Certified Public Accountant (CPA) qualification while holding a Bachelor of Commerce in Finance from the University of Nairobi. My experience includes an internship at the Ministry of Trade, Investment, Energy and Industry, where I honed my skills in customer service, data entry, and financial reconciliation. I thrive in collaborative environments and am committed to fostering positive relationships with clients and colleagues.

In my previous role as a Property Sales Consultant, I successfully navigated negotiations between buyers and sellers, ensuring fair deals and maintaining open communication throughout the process. My analytical thinking and problem-solving abilities have been key in streamlining workflows and improving operational efficiency. I am eager to leverage my skills and passion to contribute to a dynamic team and further the mission of a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Single Business Permit Intern

Ministry of Trade, Investment, Energy and Industry

Mar 2024 - Sep 2024 (6 months)

Maintained excellent customer satisfaction by dealing with customer complaints professionally, calmly, and politely through email and telephone. Streamlined department flaws and client complaints to identify negative service patterns, fixing recurring issues for improved operations.

Customer Service Data Entry Problem Solving Communication Skills Budgeting Accounting

Property Sales Consultant

Platinum Global Wealth Consultants

May 2023 - Jul 2023 (2 months)

Conferred with lenders, home inspectors, and other service providers to meet terms and conditions of purchase agreements before closing dates. Acted as intermediary in negotiations between buyers and sellers, striving to give fair deals to both parties.

Sales Negotiation Client Communication Property Management Real Estate Transactions Customer Service Problem Solving Communication Skills Analytical Thinking

Education

Degrees, certifications, and relevant coursework

Unknown

Certified Public Accountant (CPA), Accounting

2025 -

Currently pursuing the Certified Public Accountant (CPA) qualification at the intermediate level. This program focuses on advanced accounting principles and practices.

University of Nairobi

Bachelor of Commerce (BCom), Finance

2020 - 2024

Completed a Bachelor of Commerce degree with a specialization in Finance. The curriculum covered various aspects of financial management, economics, and business operations.

McKinsey Academy

Forward Learner, Professional Development

2023 - 2023

Participated in the Forward Learner program at McKinsey Academy. This program likely focused on developing critical thinking, problem-solving, and leadership skills.

Institute of Advanced Technology

International Computer Driving License (ICDL), Computer Science

2022 - 2022

Obtained the International Computer Driving License (ICDL) certification. This certification demonstrates proficiency in essential computer skills and applications.

Mekaela Lulu Girls High School

Kenya Certificate of Secondary Education (KCSE), General Studies

2016 - 2019

Completed secondary education and obtained the Kenya Certificate of Secondary Education (KCSE). This involved a comprehensive curriculum across various subjects.