At Madkhol Capital, I develop monthly content calendars and coordinate campaign planning, publishing, and performance follow-up across teams. I also prepare performance reports and competitor analysis, including influencer tracking and campaign benchmarking.
Previously, as a Social Media Specialist at blnk, I managed customer communications and scheduled Instagram and Facebook content. I prepared weekly reports on campaign performance, reach, engagement, and customer interactions.
My earlier customer support work included helping customers with orders at Seoudi Supermarket and Noon, and supporting visa applications at VFS Global. At Noon, I used Zendesk to resolve customer issues and document cases.
