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Sohaila Adel

@sohailaadel

Marketing Operations Specialist at Ambition Holding Company, coordinating campaigns with up to 52,000 masterclass registrations per cycle.

Egypt
Message

At Ambition Holding Company, I coordinate monthly masterclass and course-launch campaigns that reached 15,000–52,000 masterclass registrations and 1,200–2,500 course registrations per cycle.

I manage the marketing calendar and coordinate content, social media, and event deliverables to keep launches on schedule. I also prepare, review, schedule, and publish content across platforms.

For campaigns, I develop ideas for Reels and carousels, write scripts for educational videos and masterclasses, and share audience insights with the content team. I also coordinate workshop and event preparations, from speaker materials to post-event follow-up.

I prepare recurring campaign, content, and acquisition KPI reports. Earlier at Ambition Holding Company, I evaluated quality, reviewed customer interactions, investigated operational issues, and delivered training sessions; I also worked in customer service at Ambition Holding Company and Q International Service and Trade.

Experience

Work history, roles, and key accomplishments

AC
Current

Marketing Operations Specialist

Ambition Holding Company

Oct 2024 - Present (2 years)

Coordinated monthly masterclass and course-launch campaigns, managing the marketing calendar and multi-platform publishing. Developed content ideas, wrote scripts, monitored engagement, and prepared KPI reports.

AC

Customer Service Agent

Ambition Holding Company

May 2023 - Dec 2023 (7 months)

Managed high-volume subscriber chat, resolving inquiries while maintaining service quality and accuracy. Diagnosed customer issues, provided solutions, and followed up on recurring problems.

QT

Customer Service Agent

Q International Service and Trade

Mar 2022 - Oct 2022 (7 months)

Responded to customer requests and inquiries across service channels. Maintained spreadsheets tracking customer information and order status.

Education

Degrees, certifications, and relevant coursework

Menoufia University logoMU

Menoufia University

Bachelor of Accounting, Accounting

2017 - 2021

Bachelor of Accounting from the Faculty of Commerce, Menoufia University, completed in 2021.

EA

Eureka Academy

Content Strategy Diploma, Content Strategy

Completed a Content Strategy Diploma from Eureka Academy.

Udacity logoUD

Udacity

The Digital Marketing Challenger, Digital Marketing

Completed The Digital Marketing Challenger program from Udacity.

UC

UCCD

Employability Skills Track, Employability Skills

Completed the Employability Skills Track from UCCD.

JT

Joy Team

Microsoft Office Specialist, Microsoft Office

Earned the Microsoft Office Specialist certification from Joy Team.

Tech stack

Software and tools used professionally

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