Open to opportunities

Sakshi Supehia

@sakshisupehia

Message

I manage high-volume access requests and client support for global teams.

India

Message

What I'm looking for

I'm looking for a client services, administrative coordination, or support role where I can manage service requests, improve processes and reporting, collaborate with global teams, and deliver timely, accurate support.

At Parexel on the Sanofi project, I manage 2,000–2,500 service and access requests each month, coordinating onboarding, access changes, deactivations, and timely resolution for global business applications.

I communicate directly with internal clients and stakeholders, maintain audit-ready records and operational trackers, and use Excel and Power BI to build reports and dashboards that improve visibility into service metrics. I also developed Power BI Sales and MIS Reporting Dashboards to track KPIs, automate reporting, and improve reporting accuracy.

Experience

Work history, roles, and key accomplishments

Current

Patient Safety Assistant

Current

Parexel

Aug 2023 - Present (3 years 1 month)

Manage 2,000–2,500 service and access requests per month while maintaining high accuracy and timely completion. Communicate with internal clients and stakeholders to understand requirements and resolve support requests.

ServiceNow Power BI Access Management Documentation Customer Support Stakeholder Communication Process Coordination Remote Collaboration

Education

Degrees, certifications, and relevant coursework

Government Degree College, Dharamshala

Master of Arts, English

Pursued a Master's Degree in English.

Degree college Dharamshala

Bachelor in science, Geology

2016 - 2019

Grade: A+

Completed a Bachelor of Science in Geology, developing a strong foundation in scientific analysis, research, data interpretation, and problem-solving. Gained experience in analyzing information, documenting findings, and applying analytical skills to academic projects.