Open to opportunities

Sakshi Singh

@sakshisingh19

Message

I resolve complex customer technical issues, manage escalations, and improve SLA-driven support operations.

India

Message

What I'm looking for

I'm seeking a Hyderabad-based Technical Support Engineer opportunity where I can resolve complex customer issues, manage escalations, apply root-cause analysis, and contribute to SLA-driven service improvement.

I'm currently supporting internal and external customers at Concentrix, resolving technical issues across voice, chat, and email while owning cases through resolution.

I handle complex escalations, investigate recurring and high-impact issues through structured troubleshooting and root-cause analysis, and communicate technical findings, next steps, and resolution status clearly. I also analyze customer and service information to identify trends, support reporting, and improve service delivery.

Previously at Teleperformance, I supported customers with account, product, and service queries in a high-volume environment. I used logical troubleshooting, prioritization, negotiation, and de-escalation to maintain service quality and customer experience.

With over six years in customer and technical operations support, I bring SQL, Excel, Power BI, data analysis, technical documentation, and foundational Java and machine learning knowledge to SLA-focused support work.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Representative / Technical Support

Current

Concentrix

Jan 2021 - Present (5 years 7 months)

Provides customer-facing technical support across voice, chat, and email, resolving issues within SLA and quality standards. Handles escalations, performs root-cause analysis, and monitors performance metrics.