At PT WIN ACCESS TELECOMMUNICATION, I supervised daily Vivo Service Center operations, monitoring frontliners and technicians to support service standards. I also managed spare part inventory and worked toward monthly customer satisfaction targets.
I handled escalated complaints and complex technical or operational issues. As a customer service representative, I assisted Vivo smartphone customers, performed initial device checks, and kept customers informed about repairs.
My background also includes an Administrator role at Inspektorat Provinsi Gorontalo and a Teknik Informatika degree from UniversitasNegeri Gorontalo. I’ve developed skills in security operations, networking, and data analysis through training and certifications.
