Open to opportunities

Saiful Remon

@saifulremon

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I support users by troubleshooting hardware, operating systems, printers, drivers, and applications.

Bangladesh

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What I'm looking for

I'm looking for an entry-level or trainee IT Support role where I can learn practical support processes, contribute to daily technical support activities, strengthen my skills, and grow into a long-term full-time support professional.

I've provided helpdesk and technical support across hardware assembly, operating system maintenance, printer troubleshooting, driver issues, and application problems.

I diagnose operating system and application issues, evaluate customer needs, and recommend suitable products and services. I've also supported clients using management-system software for restaurants, super shops, and land information.

I provide software training, implement workflow improvements for clients, and create project plans with progress updates for management.

I'm seeking a trainee or junior IT Support role where I can contribute to day-to-day support, learn from an experienced team, and grow into a reliable long-term support professional.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

American International University Bangladesh

Jan 2016 - Dec 2020 (4 years 11 months)

Provided helpdesk and technical support, including hardware assembly, operating system maintenance, printers, and driver troubleshooting. Diagnosed and fixed operating system and application issues, evaluated customer needs, and recommended suitable products and services.

HelpDesk+Technical Support Operating System Maintenance Printer Troubleshooting Troubleshooting end user support Software Training