Saif dinne ben abdallah

I’m a Business and IT professional focused on bridging technical systems with business requirements to keep operations running smoothly. My background blends ICT support with hands-on business analysis, so I can translate needs into validated, compliant outcomes.

In my current role, I work on ADP Client onboarding and validation—reviewing and verifying client information before system activation. I analyze payroll and HR requirements, coordinate with stakeholders, and validate payroll, tax, and company data against regulatory standards.

Previously, I supported internal users as a junior System Administrator through first- and second-level help desk work. I monitored and maintained endpoint security using Sophos and CrowdStrike, supported SOC-related tasks like log monitoring and basic threat analysis, and handled incident escalation.

I’m also experienced in customer support and escalation management, consistently exceeding KPIs while strengthening long-term partner relationships. With training in cybersecurity and network analysis, I bring a process-improvement mindset—backed by investigations, root-cause diagnostics, and quality-focused Gemba Walks.