SAHIL KUMAR
@sahilkumar15
I build responsive web applications and resolve technical support issues.
IndiaWhat I'm looking for
I'm currently resolving client issues at Restroworks Tech Private Limited through calls, email, and chat, troubleshooting networking, printers, cash drawers, and Restroworks products while meeting SLAs.
I create troubleshooting documentation, register and track tickets, use remote support tools, and coordinate escalations through closure.
Alongside my MCA studies at Tula's Institute, I'm building full-stack web development skills in JavaScript, React.js, Node.js, and SQL. I also bring experience from SMC Realty managing lead generation, client queries, team coordination, and database updates.
Experience
Work history, roles, and key accomplishments
Support Analyst – L1
Restroworks Tech Private Limited
Nov 2025 - Present (10 months)
Handles client queries via call, email, or chat, resolves issues using remote tools, and ensures SLA compliance. Troubleshoots printers, cash drawers, networking, and Restroworks products, escalates tickets, and creates troubleshooting documentation.
Education
Degrees, certifications, and relevant coursework
Tula's Institute
Master of Computer Applications, Computer Applications
2024 -
Pursuing a Master of Computer Applications degree, expected to complete in 2026.
Lalit Narayan Mithila University
Bachelor of Arts, Economics
2019 - 2022
Grade: 63.50%
Completed Bachelor of Arts in Economics with Honours, securing 63.50%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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