Open to opportunities

Abishek Raj User

@abishekrajuser

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Aspiring Full-Stack Developer with a passion for innovative solutions.

India

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What I'm looking for

I am looking for a role that fosters growth, innovation, and collaboration within a dynamic team.

I am an aspiring and motivated Full-Stack Developer with a solid understanding of Python, JavaScript, and C++. My hands-on experience includes building front-end applications using React.js and backend services with Node.js. I am eager to kick-start my career in the IT industry, driven by a strong passion for learning new technologies and solving real-world problems.

Throughout my professional journey, I have developed a keen interest in contributing to impactful software solutions. My recent experience at Hexaware Technologies involved delivering high-quality customer service and supporting business process improvements. Additionally, my role as a Team Lead at Sutherland Global Services allowed me to enhance customer interactions and automate support tasks, significantly improving efficiency.

I am excited about the opportunity to grow as a developer and be part of a forward-thinking team that drives innovation in technology.

Experience

Work history, roles, and key accomplishments

Current

Executive

Current

Hexaware Technologies

Mar 2025 - Present (4 months)

Delivered high-quality customer service by managing client interactions through voice and non-voice processes, ensuring issue resolution within SLA. Supported business process improvements by identifying inefficiencies and recommending enhancements to operational workflows. Maintained detailed records of customer interactions and transactions, contributing to compliance and quality assurance stand

Customer Service SLA Management Process Improvement Data Privacy Quality Assurance Cross Functional Collaboration

Team Lead

Sutherland Global Services

Mar 2023 - Present (2 years 4 months)

Reduced support response time by 30% through efficient resolution of technical customer queries and automated repetitive tasks. Collaborated with technical teams to analyze recurring issues and propose effective solutions, contributing to product improvements. Developed expertise in understanding user behavior, enhancing customer interactions and overall support experience.