Sahil Dobani

I’m a Training & Quality Manager focused on strengthening Customer Experience in Service Management environments. Currently, I serve as an Associate Manager - Training & Quality at Air India Express (Gurugram, Haryana, India), where I apply a Six Sigma Green Belt mindset and support Vendor Management to deliver quality outcomes.

My background is built through progressive customer experience leadership at Sutherland, starting as an Associate - Account management and moving into Senior and Lead Customer Experience roles. I’ve worked as a Senior associate - Quality Analyst - Customer Experience, as well as Lead - Customer Experience, and later as Associate Manager - Customer Experience.

I aim for work that challenges me in Service Management, where I can use my education, skills, and past experiences in a mutually beneficial way while continuing to grow. I’m comfortable juggling multiple tasks and responsibilities without compromising detail or quality of work, and I can quickly incorporate new procedures into daily routines.

Across my journey, I’ve leaned on strong collaboration, communication, and stakeholder management—whether coordinating teams or resolving customer issues. I hold a diploma in Aviation from Frankfinn Airhostess Training Institute and a BCom from University of Mumbai, grounding my approach in both operations and business fundamentals.