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Sahil Ahmed

@sahilahmed2

Service Center Manager at Xiaomi Service Center who improved workflows and built Excel MIS reports from customer support case data.

India

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What I'm looking for

I’m seeking a banking operations or customer service role where I can apply my analytical, documentation, and people-management skills.

At Xiaomi Service Center, I supervised technicians and managed daily service operations, case assignments, and resolution quality. I also handled customer escalations directly.

I analyzed and classified customer support cases to identify recurring issues and root causes, then built MS Excel MIS reports to summarize trends. I used those insights to refine workflows and reduce resolution time.

Experience

Work history, roles, and key accomplishments

Service Center Manager

Xiaomi Service Center

Supervised a team of 2-5 technicians, managing daily service operations, case assignment, and quality of resolution. Analyzed high volumes of customer support cases to identify patterns, built MIS reports, and led process improvement initiatives.

Team Leadership Customer Service Quality Assurance Data Analysis Excel MIS Reporting Process Improvement Escalation Handling Troubleshooting

Education

Degrees, certifications, and relevant coursework

Mumbai University (Viva College)

Bachelor of Commerce, Commerce

Bachelor of Commerce degree from Mumbai University (Viva College).

Maharashtra State Board

Higher Secondary Certificate, General Studies

Higher Secondary Certificate (HSC) from Maharashtra State Board.

Maharashtra State Board

Secondary School Certificate, General Studies

Secondary School Certificate (SSC) from Maharashtra State Board.

University of Helsinki

Elements of AI, Artificial Intelligence

Completed Elements of AI course from University of Helsinki and MinnaLearn, earning 2 ECTS credits in July 2026.

Anthropic Academy

AI Fluency: Framework & Foundations, Artificial Intelligence

Completed AI Fluency: Framework & Foundations certification from Anthropic Academy, in collaboration with University College Cork and Ringling College of Art and Design.