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Sagar Swain

@sagarswain

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I turn complex P&C insurance, Guidewire, billing, and digital journeys into implementation-ready requirements.

India

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What I'm looking for

I'm looking to lead business analysis for P&C insurance, Guidewire, billing, or digital transformation initiatives, translating complex journeys into clear requirements and delivering value through Agile product teams.

I'm a Principal Business Analyst at Majesco, leading requirements for billing enhancements across account setup, invoicing, payments, collections, delinquency, and write-offs/refunds. I also shape customer-facing billing journeys, self-service capabilities, and Agentic AI/Copilot use cases.

Previously at Areteans, I mapped self-service insurance journeys and delivered digital servicing requirements that reduced delivery cycle time by 18%. I drove 30+ features across two sprint cycles, contributing to a 32% increase in active user adoption.

At Legato, I translated portal needs for a B2B platform serving 50+ client organisations, defining 200+ traceable user stories. This reduced sprint rework by 22%, accelerated average release time by three weeks, and supported 95%+ on-time delivery across eight consecutive sprints.

I spent more than nine years at Accenture delivering Guidewire PolicyCenter analysis for global P&C insurers across North America, Europe, and APAC. I turn policy issuance, endorsements, renewals, cancellations, reinsurance, and PolicyCenter-to-BillingCenter integrations into clear functional designs, BRD/FSDs, data mappings, and testable delivery requirements.

Experience

Work history, roles, and key accomplishments

Current

Principal Business Analyst

Current

Majesco

Oct 2022 - Present (3 years 11 months)

Led requirement discovery for Majesco Billing product enhancements across the full billing lifecycle, including account setup, invoicing, payment allocation, collections, delinquency, and write-offs/refunds. Collaborated with UX and portal teams to align billing process logic with digital channel requirements and supported sprint planning, backlog grooming, and defect triage.

Majesco Billing Requirements Discovery User Stories Acceptance Criteria Agile Scrum UX collaboration Impact Analysis Agentic AI Copilot

Lead Business Analyst

Areteans

Apr 2022 - Sep 2022 (5 months)

Led customer journey mapping for self-service digital capabilities across enterprise insurance platforms and Policy Center Implementation for a North American customer. Produced user stories, acceptance criteria, and process flow documentation, reducing delivery cycle time by 18%.

Customer Journey Mapping User Stories Acceptance Criteria Process Flow Agile Scrum Workshop Facilitation Backlog Management

Business Analyst

Legato

Apr 2020 - Apr 2022 (1 year 11 months)

Translated complex business needs into structured, testable requirements for portal enhancements on a B2B enterprise platform serving 50+ client organisations. Defined 200+ user stories with full traceability to business objectives, reducing sprint re-work by 22% and accelerating time-to-release by 3 weeks on average.

Requirements Analysis User Stories Process Mapping Backlog Grooming Sprint Planning Agile Scrum

Business Analyst

Accenture

Nov 2010 - Mar 2020 (9 years 4 months)

Delivered 9+ years of business analysis on Guidewire PolicyCenter implementations across major P&C insurance clients in North America, Europe, and APAC. Led requirement elicitation, functional design, and BRD/FSD creation for policy issuance, endorsements, renewals, cancellations, and reinsurance workflows across 5+ global clients.