Open to opportunities

Sagar Rawat

@sagarrawat1

Management information systems data Analyst and Customer Relationship Specialist skilled in SAP-driven order management.

India

Message

What I'm looking for

I seek a data-driven role in operations or customer success where I can optimize order-to-billing workflows, improve KPIs, and collaborate cross-functionally in a supportive, process-focused team.

I am an experienced MIS Analyst and Customer Relationship Specialist with a Bachelor’s degree in Computer Applications, currently supporting order management and client coordination at an Italy-based FMCG company. I specialize in data analysis, reporting, SAP ERP usage, and optimizing operational processes to support timely invoicing and delivery performance.

I have a proven track record of automating reports, maintaining data integrity, and collaborating cross-functionally with sales, dispatch, warehouse, and finance teams to improve KPIs and customer satisfaction. I bring strong Excel skills, empathy in client communication, and a results-oriented approach to resolving issues and ensuring SLA compliance.

Experience

Work history, roles, and key accomplishments

Current

Customer Relationship Specialist

Current

Zobele India Pvt. Ltd.

Feb 2025 - Present (11 months)

Manage end-to-end order processing, delivery orders, SKU pricing and daily reporting to ensure timely dispatch and customer satisfaction; coordinate across sales, dispatch and finance to resolve issues and support invoicing.

Order Management CRM Reporting Invoicing Client Communication

Management Information System Analyst

Mahindra Logistics

May 2022 - Feb 2025 (2 years 9 months)

Compiled and automated daily/weekly/monthly dashboards and KPIs using advanced Excel and SAP, supported dispatch planning and O2B processes, and produced sales and billing reports to improve operational efficiency and data accuracy.

Advanced Excel Macros Pivot Tables SAP Dashboard And Reports Data Cleaning KPI Analysis

Education

Degrees, certifications, and relevant coursework

Shivaji University

Bachelor in Computer Application, Computer Applications

2018 - 2020

Completed a Bachelor in Computer Applications with coursework in programming, databases, and information systems from Shivaji University between 2018 and 2020.