Hemant Kumar
@hemantkumar15
MIS / Operations Analyst at MISUMI India who handled customer support requests and built a retail sales and inventory dashboard.
IndiaWhat I'm looking for
At MISUMI India Pvt. Ltd., I handled customer queries and support tickets, routing requests to the appropriate internal departments. I maintained customer trackers and worked with the Newton system to support daily operational processes.
I built a Retail Sales and Inventory Dashboard project using Excel, SQL, Python, and Power BI to analyze sales performance, inventory levels, and category trends. I also analyzed transaction-level expense data and created visualizations to show spending patterns.
Experience
Work history, roles, and key accomplishments
Customer Management / Customer Support
MISUMI India Pvt. Ltd.
Handled customer queries and support tickets, routed requests to appropriate internal departments, and managed various customer request categories including claims, logistics, and shipment-related queries. Coordinated with teams for quotation, sales order, technical support, and logistics, and maintained trackers to support daily operations.
Education
Degrees, certifications, and relevant coursework
Chandigarh University
Bachelor of Engineering / B.Tech, Computer Science Engineering
2020 - 2024
Grade: 7.15
Bachelor of Engineering / B.Tech in Computer Science Engineering from Chandigarh University, Punjab, with a GPA of 7.15.
Jain Boys Senior Secondary School
12th Standard, General Studies
Grade: 81.2%
Completed 12th Standard at Jain Boys Senior Secondary School, Haryana, with 81.2%.
Tableau
Tableau Certified Data Analyst, Data Analysis
Certified as a Tableau Data Analyst.
Coursera
Computer Vision for Engineering and Science Specialization, Computer Vision
Completed the Computer Vision for Engineering and Science Specialization on Coursera.
SWAYAM NPTEL
Software Testing, Software Testing
Completed a course in Software Testing through SWAYAM NPTEL.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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