At Taxi Sanchalak, I’ve helped grow a B2B taxi-tech marketplace from 10,000 to 200,000+ app downloads. I use booking and recharge data to inform city expansion and retention efforts, and I’ve helped agencies grow bookings with AI-assisted websites and Google Ads.
I lead agent and driver onboarding, helped introduce a driver insurance service, and built onboarding, support, and upsell pipelines with the team. I also created the in-app chatbot knowledge base and trained AI for chat and voice support.
At Volopay, I managed B2B clients across India, Indonesia, and Australia, supporting onboarding, integrations, retention, and billing. At Amazon, I progressed from Customer Service Agent to Search and Rescue Specialist, handling escalated customer issues and mentoring new team members.
