At NIELSENIQ INDIA, I manage user account creation, modification, and deactivation, and support onboarding and offboarding while following security policies and least-privilege principles.
At InfoCepts, I troubleshot the Discover application by analyzing user-reported problems, reproducing issues with impersonation tools, and investigating logs and system behavior with Datadog when needed.
At Concentix, I provided technical support through calls, chat, and remote tools, including troubleshooting BSOD, Wi-Fi, and internet performance issues. I also used Active Directory to manage user accounts, permissions, and network resources.
At Wipro, I designed and managed commercial leased line contracts for more than 500 sectors and provided remote troubleshooting and software support. I also supported Capital One processes, analyzing financial records and verifying transaction authorizations in line with compliance and security protocols.
