Looking for a job

Sagar Dhage

@sagardhage

IT Service Desk Coordinator at VMC Technologies Pvt. Ltd. (MCUBE), keeping support tickets moving across regions and within SLAs.

India

Message

What I'm looking for

I'm seeking an opportunity as an IT Service Desk Coordinator, Helpdesk Coordinator or Helpdesk Executive, where I can contribute to efficient IT support operations while continuously developing my technical skills.

At VMC Technologies Pvt. Ltd. (MCUBE), I monitor and coordinate service desk incidents and requests for users across APAC, the Middle East and Europe. I use Freshdesk to manage tickets, provide Level 0 support, troubleshoot Windows and Microsoft 365 issues, and track progress against SLAs.

Previously, as a Helpdesk Executive at NoBroker, I provided L1 support to employees across India and Dubai. I handled requests in Zendesk, troubleshot issues including login, email, Wi-Fi and VPN problems, and used Nagios Core to monitor availability and notify technical teams about alerts.

Experience

Work history, roles, and key accomplishments

Current

IT Service Desk Coordinator

Current

VMC Technologies Pvt. Ltd.

May 2024 - Present (2 years 6 months)

Monitors and manages IT service desk tickets, provides L0/L1 support, and coordinates with technical teams to ensure SLA compliance. Supports users across APAC, Middle East, and Europe.

Freshdesk Microsoft Entra ID Active Directory Windows Outlook Microsoft Teams SLA Monitoring Incident Management Ticket Management Remote Support

Helpdesk Executive

NoBroker

Oct 2022 - Apr 2024 (1 year 6 months)

Provided L1 helpdesk and IT support to internal employees, handling tickets via Zendesk and resolving issues related to passwords, email, printers, Wi-Fi, and VPN. Monitored system availability using Nagios Core and coordinated with L2/L3 teams for escalations.