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Safal GhimireSG
Open to opportunities

Safal Ghimire

@safalghimire

Customer service executive skilled in communication and problem-solving.

Nepal
Message

What I'm looking for

I am looking for a role that values communication and offers growth opportunities.

I am a dedicated Customer Service Executive and Accountant with a passion for enhancing customer experiences. My recent role at Ghorahi 3 Laxmi Pur Net Service allowed me to hone my communication skills while effectively managing customer inquiries and complaints. I successfully implemented a streamlined ticketing system that improved first contact resolution, significantly reducing follow-up calls and enhancing overall customer satisfaction.

Currently pursuing my Bachelor of Commerce, I have a solid educational foundation in business principles. My experience in managing customer accounts and handling financial transactions has equipped me with the necessary skills to excel in a marketing and customer service role. I am eager to leverage my abilities in a dynamic environment where I can contribute to team success and drive customer engagement.

Experience

Work history, roles, and key accomplishments

LS

Customer Service Executive

Laxmi Pur Net Service

Feb 2023 - Oct 2023 (8 months)

Handled customer inquiries and complaints through various channels, ensuring prompt and accurate responses to maintain high levels of customer satisfaction. Improved first contact resolution by implementing a streamlined ticketing system, reducing follow-up calls and enhancing customer experience. Managed customer accounts and filed payments and receipts.

Education

Degrees, certifications, and relevant coursework

MC

Mark International College

Bachelor of Commerce, Commerce

2022 -

Currently pursuing a Bachelor of Commerce (B.Com) at Tribhuvan University, focusing on business and commerce principles.

GC

Gorkha International College

Higher Secondary Education, Science

2020 - 2022

Completed Higher Secondary Education with a focus on Science, preparing for further studies in commerce.

Tech stack

Software and tools used professionally

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