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@safalghimire
Customer service executive skilled in communication and problem-solving.
I am a dedicated Customer Service Executive and Accountant with a passion for enhancing customer experiences. My recent role at Ghorahi 3 Laxmi Pur Net Service allowed me to hone my communication skills while effectively managing customer inquiries and complaints. I successfully implemented a streamlined ticketing system that improved first contact resolution, significantly reducing follow-up calls and enhancing overall customer satisfaction.
Currently pursuing my Bachelor of Commerce, I have a solid educational foundation in business principles. My experience in managing customer accounts and handling financial transactions has equipped me with the necessary skills to excel in a marketing and customer service role. I am eager to leverage my abilities in a dynamic environment where I can contribute to team success and drive customer engagement.
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Work history, roles, and key accomplishments
Laxmi Pur Net Service
Feb 2023 - Oct 2023 (8 months)
Handled customer inquiries and complaints through various channels, ensuring prompt and accurate responses to maintain high levels of customer satisfaction. Improved first contact resolution by implementing a streamlined ticketing system, reducing follow-up calls and enhancing customer experience. Managed customer accounts and filed payments and receipts.
Degrees, certifications, and relevant coursework
Bachelor of Commerce, Commerce
2022 -
Currently pursuing a Bachelor of Commerce (B.Com) at Tribhuvan University, focusing on business and commerce principles.
Higher Secondary Education, Science
2020 - 2022
Completed Higher Secondary Education with a focus on Science, preparing for further studies in commerce.
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