At Eight Ball NY Inc., I handle customer and prospect interactions through calls, emails, and chats, and qualify prospects based on niche, follower count, content cadence, and monetization interest.
I also resolve customer concerns, update CRM records, and work toward KPIs for call volume, customer satisfaction, resolution time, and quality.
At Zotex Media, I researched U.S. markets and carried out B2B cold calling and email outreach. My work contributed to client acquisition initiatives that onboarded three new U.S. clients.
At HForce Solutions and Kinetic Dynamics, I supported lead generation, prospect qualification, recruitment opportunities, and client communication through calls, email campaigns, and follow-ups.
