Open to opportunities

saddam ansari

@saddamansari1

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Experienced Senior Scheduling Analyst with a decade in workforce management.

India

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What I'm looking for

I am looking for a role that challenges my analytical skills and allows for career growth in workforce management.

As a Senior Scheduling Analyst with over 10 years of diverse experience in workforce management, I have honed my skills in real-time analysis, scheduling, and forecasting. My journey has taken me through various roles where I have successfully led teams in building effective staff schedules, ensuring optimal resource allocation, and meeting demanding deadlines. I pride myself on being a proven problem solver, adept at navigating complex scheduling challenges while maintaining a focus on efficiency and effectiveness.

At Blenheim Chalcot, I currently oversee the scheduling and forecasting functions, where I generate staff schedules, monitor real-time activities, and produce management information reports. My previous roles at Accenture Global Services and Voyager Global Services have equipped me with the analytical skills necessary to recommend staffing plans and optimize schedules based on real-time data. I am passionate about team building and fostering a collaborative work environment that drives success.

Experience

Work history, roles, and key accomplishments

Senior Scheduling Analyst

Blenheim Chalcot

Jun 2023 - Present (2 years 2 months)

Built and developed staff shifts and schedules within workforce management, incorporating offline time requirements specific to each campaign. Generated staff schedules, error checked, and updated working hours and workload.

Workforce Management Schedule & Forecast Management MS Office

Workforce Service Analyst

Accenture Global Services

Oct 2018 - Present (6 years 10 months)

Analyzed and recommended staffing plans, identifying optimal schedules and recommendations for ongoing adjustments and improvements to staff levels, skill groups, and capacity plans. Sent out hourly performance updates including interval and intraday reports.

Staffing Capacity Planning performance reporting Data Analysis

Real Time Analyst

Voyager Global Services

Jul 2017 - Present (8 years 1 month)

Monitored real-time call volume and schedule conformance to efficiently utilize staffing resources and to meet any necessary contractual obligations. Provided the WFM Scheduling team future exceptions for scheduling to consistently maintain appropriate staffing levels.

Staffing

Real Time Analyst

Intelenet Global Services

Jul 2014 - Present (11 years 1 month)

Conducted real-time monitoring of queues and skill sets, identifying intraday trends. Handled agents pending time-off requests, schedule swaps, and trades.

Monitoring Queue Management Skill Set Analysis Scheduling

Education

Degrees, certifications, and relevant coursework

Mumbai University

Bachelor of Commerce, Commerce

Completed a Bachelor of Commerce degree, gaining foundational knowledge in business and financial principles. Developed analytical and problem-solving skills relevant to various business operations.