Open to opportunities

Payal Swarnkar

@payalswarnkar

Message

Workforce specialist skilled in scheduling and data analysis.

India

Message

What I'm looking for

I seek a role that fosters growth, collaboration, and innovative problem-solving.

I am a dedicated workforce specialist with a passion for learning and a strong ability to communicate effectively. My experience includes managing schedules for large teams, ensuring optimal coverage, and maintaining service levels. I thrive in dynamic environments where I can leverage my planning expertise and problem-solving skills to enhance operational efficiency.

Currently, I work at Revolut, where I oversee scheduling for 400 employees, monitor key performance metrics, and collaborate with support teams to ensure adherence to schedules. My previous roles have equipped me with a solid foundation in workforce management, data analysis, and reporting, allowing me to drive operational excellence and support strategic decision-making.

Experience

Work history, roles, and key accomplishments

Current

Subject Matter Expert

Current

Revolut

Oct 2023 - Present (2 years 8 months)

Responsible for scheduling and planning for 400 employees, monitoring key metrics, and providing feedback to operations teams. Ensures adherence to schedules and communicates necessary changes, while maintaining accurate data for the Member Experience team.

Scheduling Planning Data Analysis Communication Performance Tracking Team Management Monitoring Microsoft Excel Trend Analysis

Senior Executive - WFM

WNS Global Services

Jul 2022 - Oct 2023 (1 year 3 months)

Focused on workforce management goals, analyzing performance metrics, and ensuring service level targets are met. Responsible for preparing reports and performing root cause analysis for performance misses.

Workforce Management Performance Analysis Reporting Root Cause Analysis Team Coordination Data Tracking Microsoft Excel Operational Excellence Scheduling

Senior Real Time Analyst

Teleperformance

Oct 2021 - Jul 2022 (9 months)

Managed the RTA team, analyzing forecasted data against actuals, and tracking attendance issues. Created various reports and collaborated with supervisors to optimize operational performance.

Data Analysis Team Management Reporting Attendance Reporting Microsoft Excel Problem Solving Collaboration Forecasting

Real Time Analyst

Teleperformance

Dec 2020 - Oct 2021 (10 months)

Managed real-time call traffic across multiple locations, ensuring service levels were met. Analyzed call volume patterns to optimize shifts and breaks.

Data Analysis Problem Solving Team Coordination Microsoft Excel Communication Scheduling