Sadat Ahmed Sadi
@sadatahmedsadi1
Friendly software support specialist who troubleshoots issues, builds guides, and turns user feedback into better apps.
What I'm looking for
I provide friendly software support by answering questions, fixing user issues, and walking people through problems step-by-step so they can use the application confidently.
At Soft Engine Ltd., I troubleshoot common issues, log problems, and share clear details with the development team. I also create and update simple user guides and FAQs, collect user feedback, and suggest improvements that help the application get better over time.
Beyond support, I’m also a Photographer, videographer, and AI voice and data trainer. I bring a data-focused mindset from my skills in Business and Data Analysis and Data Science, along with decision-making, critical thinking, and strong teamwork.
I’m motivated to work in a collaborative environment where I can keep learning and contribute to real product improvements. My background in Business Studies, plus experiences supporting others through Rover Scouts and BNCC, strengthened my leadership and reliability under instruction.
Experience
Work history, roles, and key accomplishments
Software Support
Soft Engine Ltd.
Dec 2023 - Dec 2024 (1 year)
Provided software support by answering user questions and troubleshooting common issues, guiding customers through step-by-step workflows. Logged problems for the development team, created/updated user guides and FAQs, and collected feedback to suggest application improvements.
Education
Degrees, certifications, and relevant coursework
First Capital University of Bangladesh
H.S.C. (Higher Secondary Certificate), English
Completed H.S.C./Equivalent studies in English at First Capital University of Bangladesh in Dec 2021.
Dr. Mahbubur Rahman Mollah College, Demra, Dhaka
S.S.C. (Secondary School Certificate), Business Studies
Completed S.S.C./Equivalent studies in Business Studies at Dr. Mahbubur Rahman Mollah College, Demra, Dhaka in Apr 2019.
Jhenaidah Govt. High School, Jhenaidah
Course & Certificate, Business Studies
Completed a Course & Certificate program in Business Studies at Jhenaidah Govt. High School, Jhenaidah. Dates are not provided.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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