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Sohan Chowdhury

@sohanchowdhury1

Technical Support Engineer at SovWare resolving WordPress issues and contributing pull requests for recurring product defects.

Bangladesh

Message

At SovWare, I diagnose WordPress website errors and plugin questions through tickets, email, live chat, and remote support. I reproduce symptoms, check possible causes, and explain practical fixes; for recurring issues, I prepare escalations and contribute pull requests.

Previously, I supported WordPress customers at RadiusTheme and customized themes, plugins, and client websites at WeTech Pro. I also created custom Elementor add-ons and built pages with page builders.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

SovWare

May 2025 - Present (1 year 5 months)

Diagnose WordPress website errors and plugin-related questions through ThriveDesk, HelpDesk, tickets, email, live chat, and remote desktop support. Write support documentation, record walkthrough videos, and prepare detailed escalations for development and product colleagues.

Technical Support Engineer

RadiusTheme

May 2023 - Apr 2025 (1 year 11 months)

Supported WordPress customers via Freshdesk, email, live chat, and remote sessions, troubleshooting website errors, theme and plugin customization issues, and feature requests. Produced written instructions and screen recordings to make technical steps easier for customers to follow.

WordPress PHP HTML CSS JavaScript jQuery MySQL Website Troubleshooting Theme Customization Plugin Customization Freshdesk Email Support Live Chat Remote Support Documentation Screen Recording

WordPress Frontend Developer

WeTech Pro

Jan 2022 - May 2023 (1 year 4 months)

Customized WordPress themes and plugins, built pages with page builders, and created custom Elementor add-ons. Redesigned and adapted client websites to match requested layouts and functionality.

WordPress PHP HTML CSS JavaScript jQuery MySQL Elementor Page Builder Theme Customization Plugin Customization Frontend Development

Computer Operator

Crown Cement

Jan 2020 - Dec 2021 (1 year 11 months)

Prepared and formatted documents in Microsoft Word, maintained spreadsheets and reports in Excel, and created presentations in PowerPoint. Designed banners and other office materials, and supported day-to-day data entry and administrative tasks.