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Sachin Palse

@sachinpalse

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Experienced Senior Analyst specializing in Helpdesk and Onsite Support.

India

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What I'm looking for

I seek a role that values hard work, offers challenges, and supports professional growth.

I am a dedicated Senior Analyst with over 12 years of experience in Helpdesk and Onsite Support, primarily at BNY Technology Pvt Ltd. My journey has been marked by a commitment to delivering exceptional user support and ensuring seamless operations. I have managed incidents and service requests efficiently, adhering to defined SLAs while providing technical support for Microsoft Office 365 applications and Intune Company Portal.

Throughout my career, I have earned recognition for my problem-solving skills and ability to maintain professionalism in high-pressure situations. I take pride in my contributions to disaster recovery site maintenance and my proactive approach to onboarding new employees. My technical expertise is complemented by strong interpersonal skills, allowing me to foster collaboration and enhance service quality within my teams.

Experience

Work history, roles, and key accomplishments

Senior Analyst

BNY Technology Pvt Ltd

Sep 2012 - Mar 2023 (10 years 6 months)

Managed incidents and service requests, ensuring efficient resolutions. Provided support for Microsoft Office 365 applications, Intune, and Active Directory. Delivered technical assistance for hardware and software issues, maintained inventory, and contributed to knowledge articles. Recognized for exceptional user support and participation in team collaboration.

Incident Management Microsoft Office 365 Active Directory Intune Troubleshooting User Support Inventory Management Knowledge Management Video Conferencing Disaster Recovery

FMS Engineer

CMS Infosystems

May 2010 - Sep 2012 (2 years 4 months)

Installed and configured Windows operating systems and managed technical support for hardware and software issues. Conducted system backups, updates, and ensured virus protection. Coordinated with vendors for hardware resolutions and managed video conferencing setups.