Sachindra Mahesh

Manage day-to-day calendar and priorities for the senior executive, keeping schedules conflict-free. Coordinate logistics for 6-8 international trips a year, keeping travel spend on budget.

Manage a self-funded portfolio across 15-20 global equities, using technical and fundamental analysis. Follow a rules-based risk framework (position sizing, stop-losses) refined since 2021 through live trading.

Organized an annual festival featuring international artists, coordinating vendors, venue logistics, and marketing. Grew attendance to 300-400 people per edition; returning by organizer request for a 2027 run.

Guided clients through residential and commercial property transactions, from initial inquiry to closing. Managed client relationships through needs assessments, property viewings, and market analysis to support informed decisions.

Managed MLS data entry, property updates, and closing documentation with full compliance and accuracy. Automated workflows using Zapier, ClickUp, and Zoho CRM, cutting average listing turnaround time by about 20%.

Resolved customer complaints, refunds, and fine appeals through forensic investigation of CCTV footage and NOL card transaction data. Analyzed CRM and ridership trends across metro and tram operations, contributing to ongoing process improvements.

Led a team of 8-10 staff across daily store operations and scheduling. Drove revenue growth through targeted promotions, sales strategy, and budget management.

Delivered multichannel sales support (calls, email, chat) for US and Canadian markets. Resolved complex escalations in partnership with senior management, protecting customer relationships.

Provided multichannel customer support (calls, email, chat) across all touchpoints, supporting 100+ interactions a day. Ran retention campaigns, loyalty enrollment, market research, billing, and verification processes.

Completed high school education at D.S. Senanayake College.

Completed a web development and programming certification covering JavaScript, Python, React, and other technologies.

Earned a diploma in 3D digital animation.

Completed an introductory course on social media marketing.

Completed the Technical Support Fundamentals certification by Google.

Completed business and safety procedures training.