Sabyasachi Mohanty

Engaged as an independent Consultant supporting Project & Production Management for an SME-driven music annotation program. Oversaw end-to-end service delivery against defined KPIs and SLAs, maintaining daily turnaround times and a 4.5/5 quality benchmark across all deliverables.

Led end-to-end daily operations for a high-performing team, ensuring timely delivery and quality compliance across all processes and SLAs. Managed workload allocation, capacity planning, and KPI monitoring; drove continuous process improvements through data-driven insights.

Delivered top-tier technical and customer support for Amazon's hardware and digital services ecosystem, consistently achieving 95%+ CSAT scores. Used Excel reports and log analysis to identify recurring issues; reviewed Tableau dashboards to surface trends—reducing repeat contacts by 25% and elevating FCR rates.

Managed government tenders end-to-end and cultivated long-term client relationships; grew revenue by 20% through successful tender acquisition and strategic client onboarding.

Administered financial process operations including reimbursements, expense validation, and compliance checks; achieved 100% audit compliance by implementing refined data validation frameworks.

Certified AI-Powered Data Analytics Specialist, focusing on AI-assisted data analysis in Excel, AI-driven Power BI visualization, and AI-powered deck building.

Certified AI Office & Productivity Specialist, covering AI foundations, prompt engineering, and AI-driven office productivity.

Pursued a Post Graduate Diploma in Management with a focus on Finance and Marketing.

Completed a Bachelor of Commerce with a specialization in Marketing.

Grade: 69.20%

Completed Class XII under the Central Board of Secondary Education with a score of 69.20%.

Grade: 62.80%

Completed Class X under the Indian Certificate of Secondary Education with a score of 62.80%.

Completed a certification in Project Management.

Completed a certification in Operations Management & Process Improvement.

Completed a certification in Team Leadership & Performance Management.

Completed a certification in Data-Driven Reporting & Analytics.

Completed a certification in Escalation Handling & Customer Experience.

Completed a certification in Cross-Functional Collaboration.

Completed the DOEACC O Level certification.

Completed a certification in Tally.ERP9.

Completed a certification in Management Skills focusing on employee engagement and performance.