At Threecolts (InventoryLab), I support Amazon sellers across InventoryLab and the wider Threecolts / Seller 365 suite, including batch management, shipments, accounting, and API integrations. I lead a support pod, mentor and onboard new hires, and review the team’s QA.
I own escalations from customer report through root-cause analysis, sizing affected accounts, and filing reproducible Linear tickets for Engineering. I also tested InventoryLab’s move to Amazon’s new API structure and shared actionable feedback with Engineering.
I cut resolution time by 27% by building macros and support documentation for recurring issues. I also manage InventoryLab’s seller communities on Facebook and Discord and follow up with sellers interested in other Threecolts tools.
At CallTastic Ventures, I ran QA for Venus Et Fleur and Abra. I built and rolled out a scalable support QA framework that reduced errors by 39%, and my QA process improvements at Abra raised CSAT by 32%.
