Open to opportunities

ryan shuma

@ryanshuma

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IT Support professional skilled in end-user troubleshooting, networking, and hardware/software administration.

Kenya

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What I'm looking for

I am seeking an IT support role where I can apply and expand my networking, hardware, and Google Workspace skills within a collaborative, growth-focused team.

I am an IT Support professional with a diploma in Business Information Technology and one year of administrative-level support experience, currently pursuing a bachelor's at Strathmore University. I specialize in end-user troubleshooting, networking connectivity, hardware management, Google Workspace administration, and software setup with a strong focus on user satisfaction.

I have completed internships and entry-level roles where I configured and maintained devices and networks, administered Google Workspace, used remote support tools, managed inventories, and documented IT policies. I hold certificates in AWS Cloud Foundations and Google Analytics, and I am looking to grow my technical skills and contribute reliable IT support to a proactive team.

Experience

Work history, roles, and key accomplishments

IT Support Specialist

REREC

Feb 2024 - Apr 2024 (2 months)

Provided ICT internship support including networking setup and maintenance, monitoring ICT equipment performance, and configuring new devices to ensure systems operated to internal standards.

Networking Configuration Maintenance System Monitoring Troubleshooting Active Directory Customer Service Documentation

IT Assistant

RicoSam Engineering Ltd

Jan 2022 - Jul 2022 (6 months)

Handled end-user support and Google Workspace administration, performed hardware troubleshooting and remote support, managed inventories and documentation, and maintained the company's online presence.

Google Workspace TeamViewer Networking Inventory Management Documentation Customer Support