Open to opportunities

Ryan Herbert

@ryanherbert

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Senior UX/UI Designer with a passion for design and problem-solving.

New Zealand

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What I'm looking for

I am looking for a collaborative environment where I can leverage my design expertise to create impactful user experiences while continuing to grow professionally.

I am a Senior UX/UI Designer with 29 years of experience, including 12 years as a business owner. My passion for design is matched by my empathy for users and a knack for complex problem-solving. I have worked with notable brands such as The Lottery Corporation, Vodafone, and JP Morgan Chase, where I led significant design projects that enhanced user experiences and streamlined processes.

Throughout my career, I have honed my skills in Agile/Scrum environments, collaborating closely with cross-functional teams. My work has resulted in tangible improvements, such as reducing customer service times and enhancing the usability of digital platforms for thousands of users. I take pride in my detail-oriented approach and my ability to engage with stakeholders at all levels, ensuring that design solutions are both innovative and practical.

Experience

Work history, roles, and key accomplishments

Current

Senior UX/UI Designer

Current

The Lottery Corporation

Dec 2022 - Present (2 years 6 months)

Led the UX/UI design uplift of operator and customer touch-screen retail terminals, enabling 3,800 outlets to process over 4.6 billion in ticket sales annually. Produced prototypes, redesigned selling experiences, and refined ticket designs to enhance efficiency and reduce paper consumption.

UX Design UI Design Prototyping Agile Stakeholder Management Problem Solving User Research Design Systems Touchscreen Interfaces

Senior UX/UI Designer

National Heavy Vehicle Regulator

Jun 2021 - Sep 2022 (1 year 3 months)

Led the design of 'NHVR Maps', a spatial platform for Road Managers to manage road ownership and visualize heavy vehicle traffic. Collaborated with government stakeholders and facilitated user focus groups to validate design ideas.

UX Design UI Design Spatial Design User Research Stakeholder Engagement GIS QGIS Agile

Senior UX/UI Designer

Aurizon

Feb 2020 - May 2021 (1 year 3 months)

Re-designed 'Vista', a suite of digital products for monitoring rail assets. Worked within an Agile team, conducted remote focus groups, and collaborated with stakeholders to improve user experience and integrate real-time tracking.

UX Design UI Design Agile User Research Stakeholder Management

Senior UX/UI Designer

Southern Cross Health Society

Jul 2017 - Feb 2020 (2 years 7 months)

Led the re-design of My Southern Cross, an online platform for health insurance access. Improved user experience for over 800,000 members and developed a comprehensive design system to support multiple digital products.

UX Design UI Design User Experience Design Systems Mobile Application Design User Research Stakeholder Engagement

Senior UX/UI Designer

IAG

Mar 2015 - Jun 2017 (2 years 3 months)

Worked as a Senior UX/UI Designer, contributing to various design projects and improving user interfaces for digital products.

UX Design UI Design User Research Stakeholder Engagement Agile Prototyping Design Systems

Freelance Senior Digital Creative

Federation

Apr 2014 - Jan 2015 (9 months)

Provided freelance design services as a Senior Digital Creative, working on various projects to enhance digital experiences.

UX Design UI Design Freelance Projects Creative Prototyping User Research Stakeholder Engagement Agile

Director

Special Blend Ltd

Oct 2002 - Jan 2015 (12 years 3 months)

Served as Director, overseeing business operations and leading design projects from 2002 to 2014.

Business Management UX Design UI Design Leadership Project Management Stakeholder Engagement Digital Strategy Team Management

Senior Digital Designer

Organic

Jan 2001 - Oct 2002 (1 year 9 months)

Worked as a Senior Digital Designer, focusing on creating engaging digital experiences and interfaces.

UX Design UI Design Digital Design User Experience Prototyping Stakeholder Engagement Agile Team Collaboration

Digital Designer

Crown BC

Dec 1995 - Jan 2001 (5 years 1 month)

Contributed as a Digital Designer, working on various digital projects and enhancing user interfaces.

UX Design UI Design Digital Design User Experience Prototyping Team Collaboration Stakeholder Engagement Agile

Junior Digital Designer

Terabyte Interactive

Jun 1995 - Dec 1995 (6 months)

Started career as a Junior Digital Designer, gaining foundational skills in digital design and user experience.

UX Design UI Design Digital Design User Experience Prototyping Team Collaboration Stakeholder Engagement Agile

Education

Degrees, certifications, and relevant coursework

Auckland University of Technology

Certificate in Publishing & Design, Design

1994 - 1994

Completed a Certificate in Publishing & Design, which provided foundational skills in digital media and design principles during the early emergence of digital technology.