Coby Chapple

Led product design initiatives delivering customer-facing features and improvements over a 1-year tenure, collaborating with cross-functional teams to enhance user experience and product consistency.

Planned and initiated a global, multi-year strategy to grow the Radix DLT DeFi developer community and increase contributions to the Radix platform centered on Scrypto.

Led group-level Human Support product design, drove delivery of an 11-team coordinated launch, and coached designers while covering product management responsibilities during parental leave.

Managed London design teams, established review processes and hiring/onboarding, and led design for Resolution Bot to automate high-volume support resolution.

First hire for London R&D, led major Messenger redesign and drove launch of Resolution Bot, enabling automated answers for ~20–30% of inbound support queries.

Coached European timezone cohorts for Seth Godin's intensive altMBA program, facilitating peer learning and mentoring high-performing professionals across multiple iterations.

Managed and coached a 5–6 person design team across product, marketing, and design systems while scaling design practices and execution for the platform.

Early member of GitHub's product design team contributing to key features (pull requests, project boards, onboarding) and represented the company at conferences.

Client-facing lead for product and app design engagement, managing designers for an NYC-based consultancy delivering mobile and web applications.

Delivered a range of freelance projects including full-stack web development, e-commerce, A/B testing, inventory systems, and network/security consulting over six years.

Conducted analysis of penetration testing reports, on-site client IT audits, and contributed to design and prototyping of a gas pipeline trading/transaction management system.

Interned in Risk Services (Technology Assurance/Audit), supporting technology assurance tasks and audit activities within the division.

Managed IT operations including network topology, server maintenance, and IT support for business systems across the organisation.

Activities and societies: Cohort coach (EMEA); received Perkins Award as a student.

Completed Seth Godin's intensive 4-week altMBA cohort and served as an EMEA cohort coach, focusing on strategic change leadership and peer-driven learning.

Grade: 4

Activities and societies: I.T. Security; Website Development; Software Engineering

Bachelor of Information Technology with emphasis on network security, website development, and software engineering completed from 2009 to 2012.

Grade: 4

Activities and societies: Multimedia; Software Development; Graphic Design; 3D Graphics; Network Administration

Completed Certificate IV in Information Technology with focus on multimedia, software development, graphic design, 3D graphics, and network administration.