Mel User

I am a dedicated IT Desk Service Analyst with over 5 years of experience in managing and maintaining IT infrastructure, particularly in Microsoft 365 environments. My expertise lies in providing end-user support, network administration, and system security. I have a proven track record of optimizing IT processes to enhance productivity and ensure security compliance.

In my recent role as a Jr Systems Technician at EP Wealth Advisors, I managed Microsoft 365 and Exchange Online, implemented system patches, and monitored network infrastructure using Cisco Meraki. I also automated administrative tasks using PowerShell scripts, which significantly improved efficiency. My experience at the City of Gardena as an IT Service Desk Analyst allowed me to develop strong troubleshooting skills and a deep understanding of IT systems, including endpoint management with Intune.

My technical skills encompass a wide range of areas, including cloud and virtualization technologies, security protocols, and networking. I am passionate about leveraging technology to solve problems and improve organizational performance, and I am eager to contribute my skills to a forward-thinking company.